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Returns & refunds

Last updated 2 September 2026

Mechanic Marker (a product of SKILTONZERO PTY LTD, ABN 13 701 879 058) is committed to supplying products that meet the standard you expect. This policy applies to the goods we supply and operates alongside your rights under the Australian Consumer Law. Nothing in this policy limits or replaces those rights.

Faulty, damaged or incorrect goods

If your order arrives faulty, damaged in transit, or is not what you ordered, contact us within a reasonable time of receiving it. We will arrange a replacement or a refund. Where we ask you to return the goods, we will cover the cost of doing so.

Change of mind

If you change your mind, contact us before returning anything. Change-of-mind returns may be accepted at our discretion where the goods are unused and in their original, resalable condition. Return shipping for change-of-mind returns is the customer's responsibility.

Refunds

Approved refunds are made to the original payment method. Where payment was made by card, the refund is returned to that card and may take a few business days to appear, depending on your bank.

How to make a return

Email hello@mechanicmarker.com.au with your order details and the reason for the return, and we will respond with the next steps. Please contact us before sending any goods back.